To shop with us, you need to be:
Be at least 18 years old; have a credit or debit card that we accept (see the bottom of the page for details of payment we accept); and be authorised to use that credit or debit card (e.g. it is in your name with the colorectal details).
When you place an order, you should receive an e-mail confirming receipt of your order. We will only accept your order once payment has been approved and we have debited the payment card. You can’t change your order – you’ll need to cancel (and/or return the original item(s)), and re-order.
All orders are subject to availability and confirmation of the order price. If there’s an issue with an order, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and they’ll be happy to speak to you about it.
Before you finalise your order, you’ll be given various delivery options to choose from and dates depending on the delivery address. We try our best to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather.
We will keep you updated on your order through email only.
Shah Exclusive has permission to use the intellectual property rights on its Website and its content. These rights are protected around the world. All such rights are reserved. You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our permission.
You are not allowed to use the Shah Exclusive logo or any Shah Exclusive brand or trade mark (or any marks which are colourably similar) without our permission. We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service team, we will be delighted to answer any questions you may have.
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